Privacy Policy

Grace Counselling Centre ("GCC," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our counselling services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or enquiry on our website
• Book a counselling session (name, email, phone number)
• Participate in counselling sessions (clinical notes, assessments)
• Make a donation (name, email, payment details)
• Subscribe to our newsletter or communications
• Complete self-assessment tools on our website

How We Use Your Information

We use the information we collect to:

• Provide and manage counselling services
• Communicate with you about appointments and enquiries
• Process payments and donations
• Improve our website and services
• Send relevant updates (with your consent)
• Comply with legal and professional obligations

Counselling Confidentiality

All counselling sessions are strictly confidential. Information shared during sessions is protected by professional ethics and Singapore law. We will not disclose session content to any third party without your written consent, except in the following circumstances:

• When there is an imminent risk of harm to yourself or others
• When there is suspected abuse of a child or vulnerable person
• When required by a court order or Singapore law
• When you provide written consent for information to be shared (e.g., with a referring doctor)

Your counsellor will discuss the limits of confidentiality with you at the beginning of your first session.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Encrypted storage of client records
• Secure, encrypted video platforms for online sessions
• Limited access — only your counsellor can access your session records
• Regular security reviews of our systems
• Secure disposal of records after the required retention period

Cookies

Our website uses minimal cookies that are necessary for the site to function properly. We use Plausible Analytics, which is a privacy-focused analytics tool that does not use cookies and does not collect personal data. We do not use tracking cookies or advertising cookies.

Third-Party Services

We may use trusted third-party services to support our operations:

• Cal.com — for appointment scheduling
• Stripe — for secure payment processing
• Zoom — for online counselling sessions
• Resend — for email communications

Each of these services has their own privacy policies. We select providers who adhere to strong data protection standards.

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for the collection, use, or disclosure of your personal data
• Request information about how your data has been used or disclosed in the past year

Please note that certain exemptions may apply to clinical records under professional and legal obligations.

Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised date. We encourage you to review this page periodically.